> For the complete documentation index, see [llms.txt](https://docs.acre.fi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.acre.fi/start-here-acrebtc-vault-transition/get-help-and-support.md). # Get Help & Support ### How to open a support ticket Support tickets for redemption-related issues can be opened two ways: * **Discord** — Please go to our Discord () ### What support covers Technical issues with redemption, including: * Transactions that will not complete * Balances that do not display correctly * Wallet connection problems ### Support window Support tickets remain available for redemption-related issues through **November 30, 2026**. After November 30, 2026, the team will no longer be available for technical support tickets for redemptions. Redemptions themselves remain live indefinitely, via Etherscan directly, and via [bitcoin.acre.fi](https://bitcoin.acre.fi). Any remaining tBTC stays in the vault and can be redeemed at any time by those who deposited it; there is simply no team support available for troubleshooting after that date. We'd encourage redeeming while the team is still available to help with any technical issues. ### Before you reach out If you haven't already, check the [Vault Transition FAQs](/start-here-acrebtc-vault-transition/acrebtc-vault-transition-and-wind-down-faqs.md) as many common questions are answered there. If you're contacted by someone claiming to offer Acre support outside of Discord, see Security: Avoiding Scams. *** Thank you to everyone who supported the project and community. We will continue to support users who encounter issues during redemption through the support window above.