Get Help & Support

How to open a support ticket

Support tickets for redemption-related issues can be opened two ways:

• Discord — Please go to our Discord (https://discord.com/invite/65BHkXA5kb)

What support covers

Technical issues with redemption, including:

• Transactions that will not complete

• Balances that do not display correctly

• Wallet connection problems

Support window

Support tickets remain available for redemption-related issues through November 30, 2026.

After November 30, 2026, the team will no longer be available for technical support tickets for redemptions. Redemptions themselves remain live indefinitely, via Etherscan directly, and via bitcoin.acre.fi. Any remaining tBTC stays in the vault and can be redeemed at any time by those who deposited it; there is simply no team support available for troubleshooting after that date.

We'd encourage redeeming while the team is still available to help with any technical issues.

Before you reach out

If you haven't already, check the Vault Transition FAQs as many common questions are answered there. If you're contacted by someone claiming to offer Acre support outside of Discord, see Security: Avoiding Scams.

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Thank you to everyone who supported the project and community. We will continue to support users who encounter issues during redemption through the support window above.